Returns & Exchanges

We want you to be completely satisfied with your Wild Berry fragrancing experience. If your incense or accessories do not meet your expectations, you may return unused items within 30 days of purchase for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and details regarding the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the unused incense sticks or accessories in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship to Wild Berry

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.